Refund policy

At MiniDiggerParts, customer satisfaction is our priority. We are committed to making every purchase straightforward and worry-free. This policy outlines our return, refund, and exchange procedures for all mini excavators and equipment purchased through our store.

1. 30-Day Return Policy

We offer a 30-day return policy. Customers may request a return or exchange within 30 calendar days from the date their order is delivered.

All eligible returns and exchanges are accepted within this period.

2. Free Returns & Exchanges

At MiniDiggerParts, all eligible returns and exchanges are completely free.

  • Return shipping: Free
  • Exchange shipping: Free
  • Return freight costs: Free
  • Restocking fees: None
  • Final sale items: None
  • Customer-paid return fees: $0.00

MiniDiggerParts covers the applicable shipping and freight costs associated with approved returns and exchanges, including heavy equipment transportation.

3. Return Eligibility

To qualify for a standard return or exchange:

  • The mini excavator must be in new, unused, and undamaged condition.
  • All original accessories, attachments, keys, manuals, and included components must be returned.
  • The equipment must not show signs of operation, modification, misuse, or excessive wear.
  • The item must be securely prepared for return transportation.

If an item arrives damaged, defective, or incorrect, please contact us promptly so we can arrange an appropriate resolution.

4. Damaged, Defective, or Incorrect Items

If your mini excavator arrives damaged, defective, incomplete, or different from what you ordered, please contact our support team.

Please provide your order number, a description of the issue, and photographs or videos when available.

After reviewing your request, we will arrange an appropriate solution, including a replacement or full refund.

All return and replacement shipping costs for verified damaged, defective, or incorrect items are covered by MiniDiggerParts.

5. Exchanges

We offer free exchanges within the 30-day return window, subject to product availability.

  • Exchange for a higher-priced model: MiniDiggerParts covers exchange shipping. The customer pays only the price difference.
  • Exchange for a lower-priced model: MiniDiggerParts covers exchange shipping, and the price difference is refunded to the original payment method.
  • Unavailable models: Customers may select another available model or request a full refund.

There are no exchange processing fees or restocking fees.

6. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact us at support@minidiggerparts.shop or +1 509 934 4649.
  2. Provide your order number, full name, and reason for the request.
  3. Our team will review your request and provide authorization and return instructions within 2 business days.
  4. For mini excavators, we will coordinate the appropriate freight pickup or return transportation.
  5. Securely prepare the equipment with all original accessories and components.

MiniDiggerParts will provide the necessary return shipping arrangements at no cost to the customer.

Please do not ship equipment before receiving return authorization and instructions.

7. Refund Policy

Once your returned item has been received and inspected, we will notify you of the refund approval status.

For approved returns:

  • Full refunds are issued to the original payment method.

  • No restocking fees or return shipping fees are deducted.

  • Refunds are processed within 2 business days after return approval.

  • Banks or payment providers may require an additional 2–5 business days to post the refund to your account.

If your return is due to damage, a defect, or an error on our part, applicable original shipping charges will also be refunded.

8. Order Cancellations

Customers may request cancellation by contacting our support team as soon as possible.

Orders that have not shipped may be canceled for a full refund.

If an order has already shipped, it may be returned under our 30-day return policy, with free return shipping for eligible returns.

9. Return Address

All returns must be authorized by our customer support team before shipment.

MiniDiggerParts
6716 S 238TH PL, APT G108
Kent, WA 98032-2642
United States

For heavy equipment, please contact us first so we can coordinate the designated return facility and free freight pickup.

10. Contact Information

For questions about returns, refunds, exchanges, or order cancellations, please contact us:

Store Name: MiniDiggerParts

Email: support@minidiggerparts.shop

Phone: +1 509 934 4649

Business Address: 6716 S 238TH PL, APT G108, Kent, WA 98032-2642, United States

Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST