Shipping policy
At MiniDiggerParts, we are committed to providing a reliable and transparent shipping experience. We specialize in mini excavators and related equipment and work to ensure that every order is carefully processed, securely prepared, and coordinated for delivery.
This Shipping Policy explains our order processing times, delivery estimates, shipping procedures, and customer responsibilities.
1. Order Processing & Handling Time
All orders are subject to payment confirmation, verification, and processing before shipment.
Handling Time: 1–2 Business Days
Orders are typically processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information when available.
2. Shipping & Delivery Time
Estimated Delivery Time: 2–7 Business Days After Processing
Delivery is typically expected within 2–7 business days after the order has been processed.
Because mini excavators are heavy equipment, some orders may require specialized freight transportation and additional coordination with the delivery carrier.
Delivery times are estimates and may vary depending on the destination, carrier availability, weather conditions, transportation circumstances, and other factors beyond our reasonable control.
3. Shipping Costs
Free Shipping on Eligible Orders
MiniDiggerParts offers free shipping on eligible orders.
- Standard shipping: Free on eligible orders
- Freight shipping: Free on eligible orders
- Standard delivery charges: $0.00 on eligible orders
- No unexpected standard shipping fees
Any applicable shipping charges, taxes, or other costs will be clearly displayed before the order is completed.
MiniDiggerParts also provides free return shipping for eligible returns in accordance with our Return, Refund & Exchange Policy.
4. Shipping Locations
MiniDiggerParts currently serves customers within the United States.
Shipping availability is subject to product availability, delivery address, and carrier coverage.
If a particular delivery location cannot be serviced, our team will contact the customer to discuss available options before proceeding with shipment.
5. Order Tracking
Once your order has been dispatched, tracking information will be provided by email when available.
Tracking information may take some time to become active or display updates in the carrier's system.
Customers may contact our support team for assistance with shipment status or delivery questions.
6. Freight Delivery & Heavy Equipment
Mini excavators require specialized transportation due to their size and weight.
Depending on the shipment, delivery may involve:
- Freight carrier coordination
- Delivery scheduling
- Confirmation of the delivery address
- Customer availability to receive the shipment
- Verification that the delivery location is accessible to the carrier
Customers are responsible for providing accurate delivery information and ensuring reasonable access for the assigned carrier.
Any specific delivery requirements will be communicated when applicable.
7. Shipping Delays
While we make reasonable efforts to meet estimated delivery timeframes, delays may occasionally occur due to:
- Severe weather conditions
- Carrier or freight network disruptions
- High shipping volumes
- Transportation restrictions
- Incorrect or incomplete delivery information
- Circumstances beyond our reasonable control
If we become aware of a significant delay, we will make reasonable efforts to notify the customer and provide updated information.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to correct the information before dispatch when possible.
Once an order has shipped, address changes may be subject to carrier restrictions and additional requirements.
9. Damaged Shipments
Customers should inspect their mini excavator upon delivery.
If an order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Description of the issue
- Photographs or videos of the damage, when available
Our team will review the situation and work with the customer to determine an appropriate resolution in accordance with our Return, Refund & Exchange Policy.
Customers will not be charged return shipping costs for verified damaged, defective, or incorrect deliveries.
10. Lost or Missing Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
We will coordinate with the shipping carrier to investigate the shipment and provide available updates.
If a shipment is confirmed to be lost, MiniDiggerParts will work with the customer to determine an appropriate resolution, which may include a replacement or refund where applicable.
11. Contact Information
For shipping questions, tracking assistance, or delivery concerns, please contact us:
Store Name: MiniDiggerParts
Email: support@minidiggerparts.shop
Phone: +1 509 934 4649
Business Address: 6716 S 238TH PL, APT G108, Kent, WA 98032-2642, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST